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10 Reasons Why eBay Sucks for Sellers

Yes, I started my entrepreneurship career on eBay. My business was selling other peoples items and then taking a commission. I enjoyed making nice commissions and was even interview on television. I loved eBay then. Now I don’t. Here are 10 reasons why I think eBay sucks for sellers. I’m not the only one who hates eBay, so many people have eBay problems.

1. Illegitimate feedback

If a buyer gives you a negtive feedback for no reason, you can’t remove it. There goes your entire reputation and sometimes your entire business.

2. Annoying rules

For example in the last 12 hours of an auction you can’t change images. A potential buyer emailed me to notify me that I had put the wrong picture on the auction page.  There was no bid but because there were only 10 hours left,  I couldn’t change the picture, and what do you know, no sale.

3. Bogus buyers

No more negative feedback for bogus buyers, meaning that buyers who don’t pay for their winning bids cannot be penalized by the seller. This too destroys the entire feedback system.

4. Fees

EBay’s sale commission is a good chunk plus you have to pay for every listing detail practically. Subtitle: $.50, picture: $.25, bold title: $1, etc.

5. PayPal

If you use PayPal which is very handy for eBay selling you’re going to be ripped off. They continually take more and more commissions. Plus eBay owns PayPal so you are charged 3 times, listing, commission and PayPal!

6. Refunds

Someone can buy your item using PayPal, receive the item, and then lie and say that it was not shipped. PayPal will then refund them the entire purchase amount.

8. Shipping

Everything relies on shipping. The postal service once lost a small expensive package I sold; the buyer had not pay for insurance. So I had to wait for weeks to find out what happened, and then reimburse the item from my pocket!

9. Free alternative – Craigslist

There’s just no incentive to sell on eBay when you have Craigslist. It’s 100% free, the buying market is huge, its easy, no shipping involved, door to door. What more could you ask for?

10. Terrible customer service

If you have a problem with a sale or purchase, you have to go through bots and finally days later receive a humans actual help.

* Messy interface

Every time eBay seems to update their interface and website it gets worse. No matter how many people complain the site just becomes worse.

So even though I started a successful eBay business I have moved on. If you use eBay, let me know what you think.

Alternatives to eBay:

Feel free to share your experience with eBay below.

  • xsclobber

    The official soft-launch of the XSClobber Online Auction.

    The site is now live.

    Simply put, we think, as millions of others do, that online auctions have taken a horrendous path to the dark side. They suck. They suck really bad.

    We long for the good old days when people with excess stuff in their basement could sell it to other people who think that stuff is gold and who can’t find it at a reasonable price anywhere else. Everybody wins. What could be better than that?

    For the foreseeable future we’ll be keeping the site free for everyone. We hope we’ll never have to charge anything.

    For now we just want everyone to sell and buy and be happy like they once were.

    Everyone here is invited to join and list items for auction. It’s all FREE. No fees. No commissions.

    Enough whining: XSClobber is here!

  • Ned

    Ebay has changed and not for the better. It’s full of anal politically correct idiots and or rip off artists. Those who abuse the Ebay system go unpunished and the average guy gets ripped off or in my case insulted and slandered .
    Someone I know made a sale. The buyer later made a complaint and demanded a refund. The seller trying to make them happy refunded the money. When the seller got the package returned it was a totally empty box. Ebay canceled the the seller account and he didn’t have the item or the money.
    I am the average user, not a business, with a 100% rating, I bought and sold on ebay over period of several years. I recently listed a silver antique bracelet with bird etchings on white panels that belong to my mom, I simply needed the money. After a week, I re listed again, 2 days later I get a email that its against their Ivory policy and it was removed? I was shocked to say the least.. When I complained about policy some idiot members accused me of being part of the illegal ivory trade and being guilty of harming animals! ALL for a bracelet that is clearly an antique and been in my family for at least 60 years and was produced long before I was even born.
    Ebay is not what it once was, if a new site came along that treated people fairly and honestly they would be done. As far as I am concerned I will sell my items on Craig list or else where rather then give Ebay and Paypal any more money.

  • Auction Essistance

    eBay has killed it for a lot of sellers. They have made it much more difficult with the policies in place. PayPal is no help either.

  • Derick Fox

    So ebay asked me to do a survey for them. This is what they wanted; We invite you to share your sellers opinion about your recent eBay Money Back Guarantee interaction.

    (Money Back Guarantee was formerly called eBay Buyer Protection btw)
    This is what I said back on the survey after giving it not so decent ratings;

    It would definitely help if ebay Money Back Guarantee was actually on the sellers
    side for once! I’ve got to say ebay has become pretty tyrannical, greedy, and extremely unsupportive throughout its rein on the internet! I mean not only are you charged to insert your item (depending on what it is), you’re then also charged a whopping 10% off the final sale. (which in my opinion there should be a cap on the amount owed so people don’t get screwed when selling expensive items). Then last and not least to rub some salt in the wounds, PayPal (which is owned by ebay) charges a fee after selling an item..

    So after you guys take the money from fees, and someone
    expects a return, the seller gets screwed because not only do they owe the full
    refund amount, they also have already paid you for the insertions and selling
    fees. Also the seller pays for any customs charges on the returned item. Therefor screwing over the seller and making them lose money over an item
    they were hoping to make some off of. (Which was obviously the exact opposite of what a seller intends to do)

  • no

    I agree with everything! No protection for sellers! There are only bad sellers but no bad buyers!

  • Honest Abe

    I agree with all that has been said about eBay, however, I suppose that it’s the type of merchandise that you are selling.

    I buy & sell high end pocket watches, and that’s a pretty tight, close knit fraternity. In almost 8 years I have never had a problem with a watch buyer. My only issue came with a scumbag who was buying coins and claimed that I had sent him the wrong stuff, screamed about a refund, but would not return the $3.00 item.

    I told him to FUCK OFF, took the negative, and it was gone in a year. Never slowed down with my watches.

    That assholes’ user name is “lobsternum2″, and eBay is still keeping him with 7 negatives within the past year.

  • DonVanMan

    I sold a few things on ebay and I took a beating, I did not make my money back from what I paid for them. I sold the the items to get rid of them because I not longer needed the items, they were just taking up space in my living area. But when I buy I always use buy it now and pay for it right then and there, and I never use the bid option. I pay for what I want, no games. I have hundreds of buys under my belt and have had very few problems with the sellers, the worst thing that usually happens is it takes longer to ship with some sellers but most let you know a head of time because of their location. I can get stuff on ebay that I can’t find anywhere else even locally. Yeah some of the stuff is expensive but I agree to pay that amount. But selling in my opinion is not worth it on ebay.

  • Sandra Beal

    My main reason not to use Ebay was Paypal and all the negative feedback about this payment system. A lot of users write about how they are taking buyers’ side in disputes and that there sometimes is no clear reason for account freezes. I just thought that it is not worth trying out when there are alternatives with better reputation for selling my product online. I would suggest everyone to have a look at other options, which can appear better for the business.