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10 Reasons Why eBay Sucks for Sellers


Yes, I started my entrepreneurship career on eBay. My business was selling other peoples items and then taking a commission. I enjoyed making nice commissions and was even interview on television. I loved eBay then. Now I don’t. Here are 10 reasons why I think eBay sucks for sellers. I’m not the only one who hates eBay, so many people have eBay problems.


1. Illegitimate feedback

If a buyer gives you a negtive feedback for no reason, you can’t remove it. There goes your entire reputation and sometimes your entire business.

2. Annoying rules

For example in the last 12 hours of an auction you can’t change images. A potential buyer emailed me to notify me that I had put the wrong picture on the auction page.  There was no bid but because there were only 10 hours left,  I couldn’t change the picture, and what do you know, no sale.

3. Bogus buyers

No more negative feedback for bogus buyers, meaning that buyers who don’t pay for their winning bids cannot be penalized by the seller. This too destroys the entire feedback system.

4. Fees

EBay’s sale commission is a good chunk plus you have to pay for every listing detail practically. Subtitle: $.50, picture: $.25, bold title: $1, etc.

5. PayPal

If you use PayPal which is very handy for eBay selling you’re going to be ripped off. They continually take more and more commissions. Plus eBay owns PayPal so you are charged 3 times, listing, commission and PayPal!

6. Refunds

Someone can buy your item using PayPal, receive the item, and then lie and say that it was not shipped. PayPal will then refund them the entire purchase amount.

8. Shipping

Everything relies on shipping. The postal service once lost a small expensive package I sold; the buyer had not pay for insurance. So I had to wait for weeks to find out what happened, and then reimburse the item from my pocket!

9. Free alternative – Craigslist

There’s just no incentive to sell on eBay when you have Craigslist. It’s 100% free, the buying market is huge, its easy, no shipping involved, door to door. What more could you ask for?

10. Terrible customer service

If you have a problem with a sale or purchase, you have to go through bots and finally days later receive a humans actual help.

* Messy interface

Every time eBay seems to update their interface and website it gets worse. No matter how many people complain the site just becomes worse.

So even though I started a successful eBay business I have moved on. If you use eBay, let me know what you think.

Alternatives to eBay:


Feel free to share your experience with eBay below.

  • JB

    Here is where Ebay has it wrong, the buyers are sellers, so pissing off the money makers is bad business.

  • Biggus Dickus

    ebay totally sucks now. and especially if you use paypal – they snatch another big chunk of your saleprice. I sold for 145 bucks and paypal charged me 5,28 bucks on this deal alone!

  • Ben Dover

    Just tried to sell an item on eBay (it’s been a long time since I have listed anything) and found out that I am now REQUIRED to use PayPal (do not have an account and do not want one) and I cannot ask for a money order (which is what I have always done). You cannot mention “cash” (I accept cash for local pickups). eBay was a terrific tool years ago now it is a bloated pig of a site. I now refuse to do business on there, either buy or sell. Amazon isn’t much better as you have to verify who you are; BS, it’s none of their business who I am. These companies just take and take (much like our wonderful government).

    This is what is wrong with our country, we rely on these giant companies to handle our personal business when they have no idea who we are or care one bit about us. Target, eBay, Amazon, Walmart, Home Depot, Lowes, Bank of America, the list goes on. It’s time to do business with the small guys again. The people who know our name and don’t ask for a date of birth or your SSN.

  • T B S

    Here have one for you
    , we sold a new in the package canopy top the buyer used it then told ebay, that it was the wrong size ( after it was clearly used and stretched out ), but ebay sent them a full refund on an item that was non sellable item and we had to eat it. Soon as make the change were out of her. We told ebay that tell needed to start pay our light bill if they are going to handle our refunds. Soon as we clear up everything we are out there and we recommend that you do not sell on Ebay!!!!!!!! Go to Amazon, or Craigs List!!!!!
    BOTTOM LINE DO NOT SELL ON EBAY!!!!!!!!

  • CHRIS

    EBAY OVERALL IS FANTASTIC TO BUY AND “PROFESIONALLY” SELL . LETS FACE IT YA’LL JUST SOME LOOSERS

  • Joshua D Bird

    Screw ebay and paypal. I’m sick of non paying buyers. Auctions on ebay should be set up to automatically deduct final value sale of an auction item. If the buyer’s payment doesn’t go through on his winning auction, transaction cancelled and buyer charged a restocking fee. I’m sick of non payment on auctions. I’m sick of buyers purchasing items and then requesting refunds. Paypal now charges 30 cents for every refund you do. We are basically blackmailed into kissing our buyers asses. Even though they are usually wrong. So we can keep selling on ebay. We are bullied into losing money so we don’t receive bad rating and get banned. Ebay buyers are ridiculous. Buyers don’t read descriptions then whine item not as described. I’ve received bad marks because of stupid buyers.

  • Greg

    By all means – eBay has turned into a Nazi organization. No customer service whatsoever. I too got a blatant lying bitch who left obvious negative feedback. The customer service rep even told me it was quite obvious she was lying. I tried for over 2 weeks to get the feedback removed. After over an hour on the phone, I told them to Fuck off – I then closed out my account – and I will never deal with them ever again. Today, I got a call that began “we have reviewed your account and … I interrupted – excuse me, you had your chance – now – PISS OFF ! I will post every day from now til the end of the year on my FB page and anywhere else I can about what a shitty company eBay is !!

  • Ebay Hater

    Ebay cheating and lying in a big way and you have no way
    to correct them as it is almost impossible to contact them
    and should you succeed they do not answer back. They charge you for
    Seller fee’s while at the same time they hold your funds back for weeks
    so they can make more money SHAME on you Ebay you suck’s.

  • jac

    wow i just ordered sometime on ebay i just hope it gets to me so i can stop using ebay

  • Debbie Desousa

    Welcome all Ebay sellers http://www.barterbucksbanc.com Come sell with us.

  • Debbie Desousa

    Welcome all Ebay sellers http://www.barterbucksbanc.com Come sell with us.

  • Ebay sucks!!!

    Ebay sucks!!! Liars!!! Thieves!!!!! A p.o.s buyer can lie and without ANY proof…POOF your money is GONE!!!

  • Jimtaryon

    Unfortunately, today I get to add my horror story (since I’ve now been on hold listening to their nightmare inducing music for over an hour).

    Sold a refurbished item. Actual up to date pictures of the item on it’s own and int he box before I sealed it. It came from the factory, perfect working order. I unpacked it, made sure it worked, took photos, packed it back in the same box, took photos, sealed it. Sold it.

    Almost a WEEK after it ARRIVED, the buyer opens case and starts in about how it’s not really refurbished, it’s scuffed on the outside. OF COURSE IT IS! It is int he photos too, AND the description. Because they didn’t change the outside. The fixed the inside and replaced some parts. Thats what the word means.

    But I offered partial refund anyway. He bitched for a few weeks and NEVER said what he actually wanted. I offered full refund. I offered to pay if he wanted to send it back to the factory. I offered to send him partial refund to do whatever the hell he wanted. He just wanted to continue stalling.

    SO I (NOT HIM, ME) escalated the ticket asking ebay to rule for return the item for full refund.

    He still kept it the maximum time after that before finally sending it…so he had it for half the summer (It’s a pool item, it WILL NOT SELL this time of year now), and it’s obvious he’s been using it for free. He just dumped it back in the box, didn’t even tape it shut, and sent it back. Dirty by the way, from him using the item he claimed didn’t work.

    And the only reason I escalated to full refund was because on the phone ebay told me that I would have 3 days to make sure he sent back the same thing he got, and not something he’d been using all summer, and be able to dispute before sending the refund.

    LIE.

    They auto-refunded him right away. The full amount, not taking into account the sellers fees they charged me.

    So now I get to sit on hold ALL NIGHT to dispute the fact that I basically just paid for the privilege of lending him a pool cleaner for the summer. STILL ON HOLD WHILE TYPING btw.

    This on top of the multiple times competitors have bid up items then disappeared without paying just to keep me from selling the same thing they were selling has made me start to hope that the reason I’m on hold is because there was some sort of horrific accident at HQ.

  • geni_@2014

    I keep getting offers to sell my item outside of eBay! One offer was to give me the asking price if you buy now and add $200 to it! All I had to do was send a PayPal invoice! Why? What do they profit from doing this? Why not go through eBay?

  • LACX

    I AGREE FUCK FEEbay !!! HAD DEADBEAT BUYER LIE AND SAY A NEW MODEL RR CAR WAS NOT NEW, HELL IT WAS IN ORIGINAL BOX WITH INSTRUCTIONS ETC…
    DID NOT EMAIL, OPENED CASE AND THE IDIOTS AT FEEbay, CALLED ME A LIAR AND SAID “HOW DO WE KNOW IT IS NEW” WHEN ALL THIS BUYER WAS DOING WAS TO GET IT FOR NOTHING. THEN A BUYER, crossroadsbill, LEFT POSITIVE BUT SAID HE “PAID” TOO MUCH BUT his FAULT, THEY WOULD NOT REMOVE, BECAUSE IT DID NOT MEET THEIR STUPID GUIDELINES THEY DO NOT ENFORCE ! I WILL NEVER SELL THERE AGAIN AND ANYONE WHO DOES IS OPEN TO LYING DEADBEAT BUYERS WHO CAN DO AND SAY ANYTHING AND ARE BELIVED ALL THE TIME.
    PLUS THOSE GOOKS IN THE PHILLIPINES, DO NOT UNDERSTAND A DAMN THING OVER HERE, THEY ARE IDIOTS AND LIARS !

  • hwileyiii

    Here is the deal. I just talked to an ebay representative. I know..amazing, right? I recorded it. It’s legal in my state as long as one party consents…I consented. Tough luck ebay. Ebay is flat out saying they will believe a buyer over a seller and you have no recourse. Nothing at all. A seller can say I sent anything, can show email where they buyer tried to get out of a sale right after package shipped-they don’t care, buyer can say they didn’t get new item or all parts are not there…they take buyers word over seller every time. Plus they make it a pain to use anything else but paypal…a business they own…and so the sellers get screwed more. Sellers cant pass these fees to the buyer. Every legitimate business, they pass all their fees to you (cars, computers) – not ebay. It is screw the seller.

  • DCdoj

    Ebay introduced SLANDER as feedback. Because ebay is biased by
    controlling FREE SPEECH=(equality in feedback for both sides -no red
    minus’s /gray neutral’s for buyers), they IN FACT PROMOTE DEFAMATION.
    EBAY ALONE started corruping feedback (which started out fair) and has
    set a dangerous erroneous precedent. Seems they remove negative
    feedback for huge Chinese sellers but not for small business American
    mom&pop. Youtube cappnonymous proves Insider ebay inc sellers can
    manipulate for their own benefit. Ebay’s ways will soon be history as
    newer venues on FB let people know exactly who they are dealing with wo
    the ‘skewed for profit muzzle prism’ diminished profiles of their
    actual best sellers vs stellar profiles for dishonest sellers: precious
    metal-electronics-designer counterfeiters, the majority w feedback over
    25k.

  • Avelino N Maanne

    FUCK EBAY TOOK MY MONEY+TIME+GAS+SHIPPING+AND MY ITEM. FUCKING BUYER SCAMMER. THE FUCKING EBAY JUST TOOK MY MONEY WITHOUT NOTIFYING

  • JSS00

    Possibly the worst service I’ve ever encountered, it’s literally a torture to use eBay.

  • Rost231977

    I got one for you , sold item on eBay clearly list it on my listing “AS-IS” ” No returned ” send item to byer he open ” bogus ” clams saying item was described wrong and want to keep item for less $ , I refused .
    Now by ebay policy you can isse refund after you get your ” item ” back
    You need to inspect it and notefiy ebay of any damages or if item send back wrong . I DID NOT RESIVED MY ITEM I WAS SEND SOME JUNK BACK , eBay was notefiyd and pic was send as proof .
    eBay did not follow ther policy thread me if I do not issu refund that eBay will do it for me and I’ll be responsible for selling FEE . To avoid that Fee I isse refund , lost my item lost $ and eBay did not help at all .
    Buyer left negative feed back and I can not do that cuz ebay don’t allow you to live negative feed back for buyers …………
    HOW YOU CAN DEAL WITH IT ? eBay no hellp at all :(

  • Richie

    Facebook has a page dedicated to this subject. If you post in “Ebay, bad Experiences” it will be open to facebook.

  • uuuu

    Ebay just reimbursed my buyer the full amount to include shipping. Oh yea they get to keep the item too. Double dipping buyer claimed minor damage in shipping. Now I get to file an insurace clain w usps. Yes ebay sucks. Lol. Not sure a porn star could swallow the ebay protection program

  • ben

    i use ebay on my ipod. much much easier to use in general, just slightly less options, in which case you can just log in on a pc to access on a seldom basis.
    also the smaller your item is, the less fees you have to pay. i dont pay any fees, for listing anyway