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10 Reasons Why eBay Sucks for Sellers


Yes, I started my entrepreneurship career on eBay. My business was selling other peoples items and then taking a commission. I enjoyed making nice commissions and was even interview on television. I loved eBay then. Now I don’t. Here are 10 reasons why I think eBay sucks for sellers. I’m not the only one who hates eBay, so many people have eBay problems.


1. Illegitimate feedback

If a buyer gives you a negtive feedback for no reason, you can’t remove it. There goes your entire reputation and sometimes your entire business.

2. Annoying rules

For example in the last 12 hours of an auction you can’t change images. A potential buyer emailed me to notify me that I had put the wrong picture on the auction page.  There was no bid but because there were only 10 hours left,  I couldn’t change the picture, and what do you know, no sale.

3. Bogus buyers

No more negative feedback for bogus buyers, meaning that buyers who don’t pay for their winning bids cannot be penalized by the seller. This too destroys the entire feedback system.

4. Fees

EBay’s sale commission is a good chunk plus you have to pay for every listing detail practically. Subtitle: $.50, picture: $.25, bold title: $1, etc.

5. PayPal

If you use PayPal which is very handy for eBay selling you’re going to be ripped off. They continually take more and more commissions. Plus eBay owns PayPal so you are charged 3 times, listing, commission and PayPal!

6. Refunds

Someone can buy your item using PayPal, receive the item, and then lie and say that it was not shipped. PayPal will then refund them the entire purchase amount.

8. Shipping

Everything relies on shipping. The postal service once lost a small expensive package I sold; the buyer had not pay for insurance. So I had to wait for weeks to find out what happened, and then reimburse the item from my pocket!

9. Free alternative – Craigslist

There’s just no incentive to sell on eBay when you have Craigslist. It’s 100% free, the buying market is huge, its easy, no shipping involved, door to door. What more could you ask for?

10. Terrible customer service

If you have a problem with a sale or purchase, you have to go through bots and finally days later receive a humans actual help.

* Messy interface

Every time eBay seems to update their interface and website it gets worse. No matter how many people complain the site just becomes worse.

So even though I started a successful eBay business I have moved on. If you use eBay, let me know what you think.

Alternatives to eBay:


Feel free to share your experience with eBay below.

  • benito white

    ebay as a seller sucks big CHORIZO. 9% seller fees plus paypal fees is a ripoff.

  • CRYSSY

    I hate Ebay for the same reason you do. I convinced a customer to change the feedback I did not diserve but it was to late because to many days had passed.
    Ebay never had my back for fraud buyers I lost lots of money because of it and its impossible to get a hold of them.
    their rules are to complicated I lost money because there was a maxx shipping amount, I basically gave it out for free snd lost money!

  • Kyle

    I am so peeved off with ebay. I have been scammed quite a few times in the past as a seller with bad buyers (even when I have the proof the buyer is lying) and ebay turn a blind eye to it. I have been left some malicious ratings from a competitor and when I contacted ebay to remove them and showed them the proof it was from a malicious competitor, ebay werent interested and said the buyer is entitled to their ‘opinion’. bar-stewards!!!!! they are such a GREEDY company

  • JC

    eBay has also taken it upon themselves to dictate what they think a successful business plan is. I sold a number of items on ebay through my business account and after they sold, eBay sent me an email form letter stating that they had indefinitely suspended my account because they did not think my business model was viable. When I asked specifically why the thought that, they either were not able to or refused to explain to be the details. In addition to that, they also suspended my personal account for no reason(I hadn’t actually used it in over 6 months).

  • momonline

    I PAY EBAY$700 FEES EVERY MONTH, THEY COULDNT PROTECT FROM THESE VERO MEMBERS WHO TARGET POWER SELLERS SO THE CAN SELL MORE. ANY OTHER ACUTION SITE FOR USED APPAREL SLLER LIKE ME?

  • Sweety

    I am not here to insult Ebay or Sellers. I simply got tired of trying to sell to cheap idiots buyers. From now on they can drive the miles or get their hands fitly and or dirty and find their own shit. They want to pay 2 cents for stuff that was released 15 years ago and get it for nothing. dumb fucks eat shit, and dye. There that is all

  • saveww2history

    I am no longer going to be screwed by ebay shipping policy’s. They just started charging me a shipping fee!! I don’t have them ship anything and they stated it was a way that ebay helps the buyer by lowering shipping costs to them!! WTF!! And I just got my first negative feedback because I wouldn’t give this buyer a refund on their return shipping!! It clearly states that there isn’t a refund on return shipping but ebay wont take the negative feedback off. To hell with ebay and paypal!!

    • kayla

      Same thing happened to me buyer demanded 4.00 refund for a free shipping deal. He did not like the color of the envelope I used. Left me horrible feedback and Ebay did nothing about it. Ebay sucks and can kiss my A**!!!!! First negative feedback I have got and worst part was he bought 3 items so I got 3 bad feedbacks. There are horrible scammer out there. Ebay does not take care of there sellers and I was 100% until this jerk!!! He is also selling the same things that I am HMMM sounds like maybe he is trying to burn me.. Yet Ebay can’t see that.

  • http://www.facebook.com/micheal.waldron.7 Micheal Waldron

    this is the number one reasion i quit ebay cuz there unfair 1 sided policys thanks for ruining ebay you SUCK !!!!!

  • sdan

    Ebay is the best website of its type. nothing else compares.
    I have made tens of thousands .. also motorcycle restoration is 10 times easier to fin parts then 15 years ago, also property management I save on almost everything I buy to fix things. Yes the 10% selling fees really add up, but no where else can I get the exposure Ebay gets.

  • GONZO COMPADRE

    i have been on ebay for 12 years .. yesterday some asshole won my auction for a knife.. so as usual i invoiced him and asked for payment within 3 days as my auctions all states.. then he pays me immediately after the 4th day and before i could thank his sorry ass, he leaves me with negative feedback telling me i was rude. he was late paying. he did pay but then he said ,. i want to cancel the auction and get my money back. he then leaves me with a nasty feedback and i have not even packaged the knife he won from me. i asked him why he left me with that feedback and well heres the clincher. he has onyl been on ebay for 3 weeks. this crude SOB now has caused my FB ratinG to go from a 99.8% to a 96 % rating meaning that now after 12 years of loyal great service to all of my customers, i now have to pay 25 % higher fees as a seller and this sorry wanker just said well you were rude to me and i dont like to be pressured in paying anyone. ipay wheni get damn good and ready.. what a load of crap from a newbie punk. these peopel can ruin a good sellers reputation in just one pullof their finger and not even think a damn thign about it. i was livid but i had ot keep my cool. i called ebay and complained and as usual the foreign person i was talking to said and i quote” im sorry but i am not going to change the FB because the buyer didn threaten you or curse you in the FB.. so i said its like that huh , she said yep and there’s nothing you can do but ask the buyer to change the FB and send him a fb revision request..
    i have had it with ebay.. a bunch of beuracratic assholes who sit on ther lazy sorry asses making the rules as they come along.. what a shiity company and yes it used to be fun back in the beginning whe ni first started, i loved ebay back then, but no more.. sellers have no rights and as far as the buyers go they can ruin you and not give athought about it. i am so mad about this last final inciident that i am leaving them and never looking back..my reccomendation to anyone who is thinking about selling on ebay.. .SELLER BEWARE>> YOU ARE IN FOR A LONG SHITTY TENURE of NOTHING BUT BULLSHIT FROM BUYERS AND NO RIGHTS AS FAR AS SOME JERK LEAVING YOU WITH UNWARRANTED FEEDBACK. IT WILL HAPPEN ..IT’S JUST A MATTER OF TIME.. EBAY SUCKS. EBAY SUCKS.. EBAY SUCKS.. I DISPISE YOU EBAY.. YOU ARE NOTHING BUT A WASTE OF MY TIME AND I WILL NEVER USE YOUR CRAPPY LOSER SITE EVER AGAIN.. I HOPE YOUR AUCTION SITE GOES OUT OFBUSINESS SOMEDAY.. YOU WILL PAY FOR ALLTHE DIRTY THINGS YOU DO OR DONT DO TO BACK UP YOUR MOST VALUABLE ASSET AND THAT IS THE SELLER.. WITHOUT THE SELLER , YOU ARE NOTHING.. . YOU ARE HORRIBLE ..THE WORST OF ALLTHE BID SITES IN AMERICA,,I WILL NEVER USE YOU AGAIN.. YOU HAVE LOST A LOT OF GREAT SELELRS AND EVERYDAY MORE LEAVE BECAUSE OF WHAT YOU DONT DO FOR THEM.. COWARDS ALL OF YOU.. YOU USE FOREIGNERS TO DO YOUR DIRTY WORK FOR YOU. CHICKEN CRAP .. NO ONE WANTS TO BE TREATED LIEK A DOG AND YOU TREAT YOUR SELELRS LIKE CRAP.. SHAME ON YOU.. NEVER AGAIN.. I HAVE HAD IT WITH YOU .. YOU MAKE ME WANT TO THROW UP EBAY.. YOU SUCK..

  • kayla

    I just got burned by a seller who requested a 4.00 refund on shipping. Funny thing is he paid no shipping cost. He got a smoking deal on his items but he left me nasty feed back for sending it in a white envelope and demanded I paid 4.00 refund for shipping. I told him no then I got bad feedback. I called Ebay 5 times to get it removed 2 employees said it would and 3 said they could not. I have bought hundreds of things from there and was recently selling. I had 100% positive feedback until this jerk ruined it. Ebay is horrible they could care less for the sellers. I now HATE ebay I wasted so much time trying to get that removed just to hear them say no. I told the guy to send all my stuff back and I will give him a full refund. He is a scammer and sense a seller cant leave nasty feed back for a buyer he can get away with this crap. To top it off he is selling sports cards just like us HMM idk sounds like he just found a way to make his store look better. Bashing others for no good reason. I was shocked and so dissapointed that they could allow this when he got it item he got it before it was suppose to get there. I really am tempted to buy something from him just to leave bad feedback to ruin his score. I told the manager I was going to do that because obviously I can get away with it. ( I really would not go to that low level) Would probably make me feel better thoe :)

    • RobRolo1

      He’s already blocked you from buying his stuff, if he’s a good scammer. When will a class action suit be brought? It’d be nice.

  • Annoyed

    Ebay really is the worst, especially for new buyers. They keep putting small limits on what I can sell and they don’t tell you till you try to post the item so I waste time putting together a description, photo, doing the research and after I complete the form they tell me I can’t list the item, i have to wait 30 days. Then I call and the they can’t tell me anything, like how many items can i list? And they don’t have any answers. For a company that wants people to be honest, they are totally NOT transparent, helpful or knowledgeable. What A CROCK!!! I am going to try Etsy, they seem much better.

  • http://www.facebook.com/people/Douglas-Markwith/1789856393 Douglas Markwith

    I see I’m not the only one to be screwed by eBay. I had a PS3 for sale and an obvious scammer tried purchasing it. I knew it was a scammer so I didn’t ship the thing out. The next day eBay themselves even e-mailed me to alert me that the buyer was a scammer and not to ship anything. I just got a call from eBay’s collections department claiming I owe them $20.00 for selling the PS3… even though I didn’t sell it and they know I didn’t! I removed it from the listings and I’m staring at it in my bedroom right now. Fuck you, eBay. Trying to charge somebody a fee for an item they never sold is outrageous.

  • g

    I had buyer not wanting to take shipping insurance. Being new to ebay, I didn’t realize that if the buyer said they didn’t get package, that I would have to refund, even though I had proof of shipping. Totally disgusting policy, in the real world, if buyer refuses insurance, they assume responsibility if item gets lost or damaged.

  • http://twitter.com/usedigital Franck

    I agree with all the comment and ill add a new one. eBay does not car of sellers or buyers. Risk is always on you either you buy and product is not shipped or your sell and payment is not completed. On top of that the way they check buyer or seller information is suck. It is a platform that’s make money but does not serve either buyers or seller.

  • http://twitter.com/usedigital Franck

    I confirm that eBay is s…

  • chorleybidder

    I sold an item for collection only, after 3 weeks when the buyer hadn’t collected he decided he wanted his money back by filing a case with ebay. They gave it to him with no notice to me and when I appealed their decision i was told it was my responsibility to make sure it was delivered. Go figure.

  • jnymdnyt

    First off thanks, for putting this website up.

    I have been selling on ebay for 10 years and was once a power seller with over 500 100% positive feedback. The ten reasons why ebay suck are all true. On top of the fee’s listed above, there is also a shipping fee – what! YES there is for what I don’t know. so On top of final value fee 9%, shipping fee 1%, Listing fee (depends), paypal fee 3%. Like majority of the cases below, someone can just lie and say they did not receive the item and they can automatically freeze your paypal funds. While it’s frozen along with other people who haven’t tranfer their funds yet, is making ebay earn interest on a per diem basis. That’s why if your a first time buyer, you would have to wait 21 days before you get your funds.

    Other things to look out for:

    If you dispute ebay and intend not to pay them by removing your funds from your bank account, they will continue to try and push it through several times hitting you with several courtesy pay/ACH fee or whatever your account is set up with. YOU CAN NOT REMOVE/DISCONNECT your PAYPAL account until you have settled this, the only way you can stop this is by closing your account so you better think about this first before linking your account. I find it’s best to open one specifically for ebay, it has served me well.

    If you are in dispute with an item as a seller, if you lose (which is likely to be the case) you will have to pay a final value fee and shipping fee to add insult to injury. YES, even if you item did not sell.

    I lost a case even though the last person that I spoke to said whoever looked at the case made an incorrect decision but she can do anything anymore – ARGH! that was it.

    If you are thinking about having a business model, ebay is not a good platform in the long run because it only takes one knucklehead/idiot/spammer to ruin everything you worked so hard for. And besides, if you wait a while, craigslist bring better results w/o the fee’s.

    Good riddance ebay!

  • DemiK

    Look, let’s face it, Ebay has turned America into one big redneck garage sale. A seller will be lucky to get a third of what their item is valued at. This fact, I think, preceeds any of the others the author of this article posted.

  • Bob

    Heres one i had sold some parts on ebay some how someone got to my account and put there yahoo e-mail on where the payment was going and ebay cant do nothing about it said could contact the buyer have them stop payment relist it but who knows if the guy needing it is going to be the one who gets it so any way my way was to have them cancel there payment and i will send it free. sure would be nice if someone else who cared about people a little would start a new action place

  • DBARR

    This happened to me too. I went to sell something and they put a hold on funds and pay pal said they would too and I had to pay for shipping until then on all the items. Then I said ok I went into my pay pal account and refunded all the money to everyone. I removed my bank account information and ebay told me I owed fees haha kiss my ass I didnt sell anything. They would cancel fees if I do the leg work. Ha oh yeah quit my job and stuff to loose $15 in fees. The guy said well you did refund the money but how do we know you could be a scammer. I said look buddy if I thought you would I would have you meet me somewhere and you can throw your attitude at me and see what I do. I told the guy who on the phone sounded like he came to this country on a floating piece of plastic to man up or shut up…he hung up on me. I sold the items on craigslist and got a hand shake too. Ahh it was nice

  • maggie

    That is totally true!! Ebay is the worst website to start your small business!! They restrict your right withour warning!!! Take your money without clear notices!!! Terrible website!!!

  • Avoid Ebay.

    I now use Amazon rather than ebay whenever possible.

    I bought an item from ebay listed as “new” I got a used, dirty item. When I returned it I had to pay return shipping. That’s B.S. And further more USPS lost the item, I had delivery confirmation but no insurance so I was out $120!. So if you use ebay to buy or sell you should always have insurance on things you send because ebay says you are responsible even if the item was listed wrong and USPS loses the item.

    I got a incorrectly listed on Amazon recently too. Amazon emailed me a UPS return label that THEY paid for. Easy and no cost to me.

    Goodbye ebay, hello Amazon.

    Plus they only let you pay with PayPal now, THEIR company.

  • Angelia

    While a lot of the reasons aren’t in detail, most of it are right. I bought more than I sold on Ebay. I sold around 10-15 items, but the fees are just like Amazon, so this doesn’t make Ebay guilty at all. As a matter a fact, all my items had values of over $50 such as cellphones and electronics. I have not received returns on anything except an Android tablet which both people (on Amazon AND EBay), returned without legit reason. They just “didn’t want it anymore”. I’m not a freaking Best Buy. The fact that I’m a private seller and they asked for a return three weeks or right before their ridiculous 30-day limit is damaging to a seller.

    Unfortunately, Craigslist does not have the exposure like EBay does, and sometimes, I guess that’s a good thing. Fair enough, although you meet up with strangers on Craigslist, they never ever contact you after purchasing the item nor demand refunds or returns; at least I never witnessed this. But the issue with Craigslist doesn’t just lie with exposure, but the annoyance of the same people trying to lowball your item to the extreme. I’ve also dealt with an annoying amount of spam messages so don’t even share your real email or phone number on there until a legit buyer contacts you.

    Point is, never sell high valued items on EBay. Anything $200 and up, you’re excited to rid of the item, but they can also demand a refund. If anyone buys an expensive product, message them, let them know you will charge a restock fee (I go as high as 25%) for items returned, and wait for their response. Once their obligate and understand, ship the item to them.

  • Bryan

    Yea I was thinking of being a seller on Ebay until I read up. Whatsoever there is too much risk to run a legitimate business on the damn thing. Buying stuff though I’m happy as hell when I get legitimate sellers with low prices. I can’t believe the way they treat the people making THEM money though. SELLERS. Are you kidding me? There would be no Ebay if no one sold anything!

  • Bill Sterbn

    I’m done with ebay. I have 100 percent positive feedback and am an exemplary seller. It won’t me list an item for some crazy reason. I just spent over an hour on the phone with people who could barely speak English. They told me they are not the correct department and that department is closed and I’ll have to call back. Goodbye ebay.

  • boops

    Buyers are looking for you to give your products away and free shipping to boot. Sellers list products for higher prices than retail stores charge. Lose-lose situation.

  • Porsche68

    Great article and to the point!! Agreed!! I have been a member for over 10 years and can honestly say that eBay has gotten progressively more socialistic, greedy, complex and finally completely unaccountable to the seller community that made them successful/wealthy! I am disgusted with the new level of LOW END, uninformed, trashy and slimy buyers attracted to the site. They lie, mislead, changing their minds, have buyers remorse or find any reason they can to squirm out of a mutually agreed upon deal. Their communication skills suck!!! I love the ones that hide behind eMail correspondence, threaten to ruin your feedback, etc., in hopes of bullying you in to submission!! My favorite are those hiding behind the ‘eBay Buyer Protection’ program which all but ensures the seller will ultimately take it in the shorts despite the sellers honest, honorable dealings and having nothing but the best intentions. What ever happened to ‘Caviat Emptor’- buyer beware!! Or even better ASK questions, any and all before you bid!!! I am amazed at the general lack of integrity these supposed stellar buyers have to stand by an agreement or deal!! HEY MR/MS BUYER, IF YOU BUY AN ITEM THAT THE SELLER ACCURATELY DESCRIBED, AND YOU LATER DISCOVER AN IMPERFECTION THAT THE SELLER COULD NOT POSSIBLY HAVE NOTICED OR HAD ANY INTENT TO MISLEAD YOU ON…DEAL WITH IT, ACCEPT IT, TAKE IT AS A LEARNING EXPERIENCE FOR THE NEXT PURCHASE, BUT HAVE THE BALLS TO HONOR THE PURCHASE!!! By the way, if I have to talk to one more of these outsourced INDIAN customer service reps or resolution reps, making a half assed judgment call on an AMERICAN transaction thousand of miles away, I might finally close shop after 10 years and over 750 positive feedbacks! This site use to be for HONEST, CONSENTING ADULTS WHO OCCASIONALLY REALIZE THAT PERHAPS SOMETIMES YOU DON’T ALWAYS GET WHAT YOU WANT!!! What can you expect though in a new America where our own Government is not held accountable and everyone expects to have a ‘bail-out’ for poor choices!! Sickening!!!

  • ebaydiscriminates

    I am leaving Ebay today. I have had it with the discrimination it has against sellers, evidenced by its feedback system wherein a buyer can say any lie it wants, unchecked, and a seller is supposed to sit and take it. Communism of sorts. John Donahoe has done nothing to help sellers from having their reputations ruined by buyers who are idiots and whose complaints are unfounded. I guess Ebay wants to get rid of honest sellers of new merchandise like myself and be left with the idiots who sell pee in a cup. Donahoe, wake up.

  • john

    Very true. Sold and item that was listed correctly, verified as being listed correctly but was asked to eat it because who ever made the decision on the case decided incorrectly – WTF! now I’m out the item and ebay is going after me for what they reimbursed the buyer courtesy of buyer protection. It made me sick. Good bye ebay. After 10 years of selling w/o any negative feedback you would think they would have the competency of deciding correctly.