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Why Multi-Channel Customer Service is Increasingly Important

Why Multi-Channel Customer Service is Increasingly Important

How do you prefer to talk to other people? Over the phone? Through e-mail? On social media? Chances are you have different preferences depending on the time of day, your location, and what you’re talking about.

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Should You Really Fire a Problem Employee? Here’s How to Know When It’s Time

Should You Really Fire a Problem Employee? Here’s How to Know When It’s Time

It’s not always easy to tell when it’s time to fire an employee, especially since the decision for termination typically only comes after you’ve tried everything possible to resolve issues with the employee.

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Anatomy of a Successful Text Message Marketing Campaign

Anatomy of a Successful Text Message Marketing Campaign

Text message marketing is being touted as the latest, greatest means of reaching customers since the advent of the Internet.

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5 Big Trends Happening in Big Data

5 Big Trends Happening in Big Data

Graphic provided by ShoreTel Is your business on board with big data? As this movement continues to sweep companies in every industry,

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Loading Dock Design: Solutions That Protect Product and Speed up Operations

Loading Dock Design: Solutions That Protect Product and Speed up Operations

Your business’s loading dock design can affect your business and merchandise in a myriad of ways, so it’s essential to reflect on this design either before you create it or if you need to revamp it.

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